PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES.

These Terms of Use (the “Terms”) are a legally binding agreement between you and RoboLawyer, Inc., doing business as Redwell (“Company,” “Redwell,” “we,” “us,” or “our”). They govern your access to and use of the Redwell platform, websites (including redwell.ai), applications, AI-powered tools, and all related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a law firm, company, or other entity, you represent that you have the authority to bind that entity to these Terms, and “you” and “your” refer to that entity.

If you do not agree to these Terms, you may not access or use the Services.

ARBITRATION NOTICE

THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE (SECTION 14) AND A CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION AND NOT IN COURT, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE PROCEEDINGS.

1. The Services

1.1 Description. Redwell is an AI-powered legal technology platform that captures case context from email and documents, assembles working files, and generates first-pass legal work product for attorney review. The Services are designed for use by licensed attorneys, law firms, and authorized legal professionals.

1.2 Not a Law Firm. Redwell is a technology company, not a law firm. Redwell does not practice law, does not provide legal advice, and does not form attorney-client relationships with any user. No output generated by the Services constitutes legal advice, legal opinion, or legal representation. You are solely responsible for all legal judgments and decisions made using or informed by the Services.

1.3 Professional Responsibility. You acknowledge that your use of the Services does not diminish your professional obligations, including duties of competence, diligence, communication, confidentiality, and supervision under applicable rules of professional conduct. You are responsible for supervising all use of the Services within your firm and for ensuring that all outputs are reviewed by a licensed attorney before being relied upon, filed, or transmitted to any third party.

1.4 Modifications to the Services. We may modify, update, suspend, or discontinue any part of the Services at any time. We will make commercially reasonable efforts to notify you of material changes. We are not liable for any modification, suspension, or discontinuation of the Services.

1.5 Evaluation and Beta Access. If you are accessing the Services through a free trial, evaluation, founding firms program, or beta period, additional terms may apply as set forth in a separate agreement. During any evaluation period, we reserve the right to limit features, resources, and access at our discretion.

2. Accounts and Access

2.1 Account Registration. To use certain features of the Services, you must create an account and provide accurate, complete, and current information. You agree to update your account information promptly if it changes.

2.2 Credentials. Access credentials are specific to the individual user to whom they are issued and may not be shared, even within the same firm. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to notify us immediately if you know or suspect that your credentials have been compromised.

2.3 Authorized Users. If you are a firm or entity, you may authorize individuals within your organization to use the Services under your account. You are responsible for ensuring that all authorized users comply with these Terms, and their actions are deemed your actions for purposes of these Terms.

2.4 Account Security. We reserve the right to take any reasonable action to maintain the security of the Services, including suspending or terminating accounts, requiring credential changes, or requesting additional verification. We are not liable for any loss arising from unauthorized access to your account.

3. AI-Powered Services and Output

3.1 AI-Generated Output. The Services use artificial intelligence and machine learning to process inputs (including emails, documents, queries, and instructions) and generate outputs (including drafts, summaries, timelines, analysis, and suggested actions). You interact with the Services by providing Input and receiving Output.

3.2 No Guarantee of Accuracy. AI-generated Output may contain errors, omissions, or inaccurate information. Redwell does not guarantee the accuracy, completeness, correctness, or legal sufficiency of any Output. You are solely responsible for reviewing, verifying, and validating all Output before relying on it, filing it, or transmitting it to any third party.

3.3 No Autonomous Decisions. The Services assist with legal work but do not make autonomous legal decisions. All automated processing (such as email triage, deadline identification, document classification, and draft preparation) is designed to support attorney judgment, not replace it.

3.4 Similar Outputs. You may provide Input that is similar or identical to Input provided by other users, and you may receive Output that is similar or identical to Output provided to other users. Inputs and Outputs of other users are not your Content.

3.5 No Training on Your Data. Redwell does not use your Content or Customer Data to train general-purpose AI models. Our subprocessors are also contractually prohibited from training AI models using your Content or Customer Data. For details on how we handle data in connection with AI processing, see our Privacy Policy.

3.6 Third-Party AI Providers. Redwell may use third-party AI model providers to process certain requests. These providers are contractually required to protect your data, are prohibited from using your data for model training, and are not permitted to retain your data beyond what is necessary to fulfill the immediate processing request, except as required by law.

4. Your Content and Customer Data

4.1 Ownership. As between you and Redwell, you retain all right, title, and interest (including intellectual property rights) in and to your Content and Customer Data. “Content” means your Input and Output collectively. “Customer Data” means documents, emails, attachments, matter files, and other materials you upload to or process through the Services.

4.2 License to Redwell. You grant Redwell a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit your Content and Customer Data solely to the extent necessary to (a) provide the Services to you, (b) prevent or address service or technical problems, (c) comply with applicable law, and (d) as otherwise permitted by your Customer Agreement. This license terminates when your Customer Data is deleted or your account is terminated, as described in Section 4.5.

4.3 Your Responsibilities. You are responsible for the accuracy, content, and legality of all Content and Customer Data you provide to the Services. You represent and warrant that you have all necessary rights, consents, and authorizations to provide such data to the Services, including any consents required under applicable rules of professional conduct regarding client confidential information.

4.4 Data Segregation. Customer Data is logically segregated on a per-customer basis. One customer's data is not accessible to, combined with, or used to generate outputs for any other customer.

4.5 Data Deletion and Retention. Customer Data is retained while the firm maintains its Redwell account. Deleting an individual authorized user's account removes that user's access and personal account data but does not delete the firm's Customer Data, which remains under the firm's control. When the firm closes its Redwell account, Redwell deletes the firm's remaining Customer Data and Content, except where retention is required by law. The firm may also request deletion or return of its Customer Data as provided in the Data Processing Addendum.

4.6 Usage Data. Redwell may collect and use Usage Data to develop, improve, support, and operate the Services. “Usage Data” means information reflecting how you access, interact with, and use the Services, including frequency, duration, features used, session data, and performance metrics. Usage Data does not include your Content or Customer Data. We will not share Usage Data that includes your Confidential Information with third parties except (a) in accordance with our confidentiality obligations, or (b) in aggregated and anonymized form such that you cannot be identified.

5. Acceptable Use

5.1 Your use of the Services is subject to and governed by Redwell's Acceptable Use Policy (available at redwell.ai/legal), which is incorporated into these Terms by reference. You agree to comply with the Acceptable Use Policy as it may be updated from time to time. You agree to use the Services only for lawful purposes and in accordance with these Terms and the Acceptable Use Policy. You may only use the Services for your legitimate business purposes as a legal professional or law firm.

5.2 You agree not to:

• Use the Services in any way that violates applicable federal, state, or local law or regulation;

• Use the Services in any way that infringes, misappropriates, or violates any third party's rights;

• Provide to the Services any personally identifiable genetic or biometric data;

• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or underlying models of the Services;

• Use automated means (including bots, scrapers, or spiders) to access the Services or extract content or Output;

• Circumvent, disable, or otherwise interfere with any security features of the Services;

• Use the Services to develop a competing product or service;

• Sublicense, resell, or redistribute access to the Services to any third party;

• Transmit any viruses, malware, or other harmful code through the Services;

• Use the Services to generate content that is fraudulent, deceptive, defamatory, obscene, or otherwise objectionable;

• Misrepresent AI-generated Output as the independent work product of a human attorney where disclosure of AI assistance is required by applicable rules of professional conduct or court rules; or

• Use the Services in any manner that could damage, disable, overburden, or impair the Services.

5.3 PCI Compliance. The Services are not Payment Card Industry (PCI) compliant. You agree not to submit payment card data to the Services.

5.4 Enforcement. We reserve the right to investigate and take appropriate action against any violation of this section, including suspending or terminating your access to the Services and reporting violations to law enforcement authorities.

6. Intellectual Property

6.1 Redwell's IP. The Services, including all software, algorithms, models, user interfaces, designs, documentation, and other technology, are and remain the exclusive property of Redwell and its licensors. These Terms do not grant you any right, title, or interest in the Services except the limited right to use the Services as expressly permitted herein.

6.2 Feedback. If you provide suggestions, enhancement requests, recommendations, or other feedback regarding the Services (“Feedback”), you grant Redwell a non-exclusive, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into our products and services. Redwell will not use Feedback in a way that identifies, or could be used to identify, you, your users, your Content, your Customer Data, or your Confidential Information.

6.3 Open Source. We will not use any software in the Services that would cause your software to become subject to an open source license requiring your software to be disclosed or distributed in source code form or giving others the right to modify your software.

7. Confidentiality

7.1 Definition. “Confidential Information” means all information that is identified as confidential at the time of disclosure, or that the receiving party reasonably should know is confidential due to its nature and the circumstances of disclosure. Your Content and Customer Data are your Confidential Information.

7.2 Obligations. Each party (as the “Receiving Party”) will use at least the same degree of care it uses to protect its own confidential information (but not less than reasonable care) to (a) not use any Confidential Information of the other party (the “Disclosing Party”) for any purpose outside the scope of these Terms, and (b) limit access to Confidential Information to employees and contractors who need it for purposes consistent with these Terms and who are bound by confidentiality obligations at least as protective as this section.

7.3 Compelled Disclosure. If the Receiving Party is compelled by law or court order to disclose Confidential Information, it will, to the extent legally permitted, provide the Disclosing Party with advance written notice and cooperate in any effort to obtain confidential treatment.

7.4 Equitable Relief. Each party acknowledges that disclosure of Confidential Information may cause substantial harm for which damages alone would not be a sufficient remedy, and that the Disclosing Party is entitled to seek appropriate equitable relief in addition to any other available remedies.

8. Fees and Payment

8.1 Subscription Fees. Certain features of the Services are available on a subscription basis. Fees, billing frequency, and payment terms are as set forth in your subscription agreement or order form. If no separate agreement governs fees, the fees published on our website at the time of purchase apply.

8.2 Taxes. Fees are exclusive of all taxes, levies, and duties (“Taxes”). You are responsible for all applicable Taxes on the Fees, except taxes on Redwell's net income. If Redwell is required to collect Taxes, they will be added to your invoice.

8.3 Payment Method. You agree to provide a valid payment method and authorize us (or our payment processor) to charge it for all applicable Fees. You are responsible for keeping your payment information current.

8.4 Late Payments. Amounts not paid when due will accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. If any undisputed amount is more than fourteen (14) days past due, we may suspend your access to the Services upon written notice. You are responsible for all reasonable costs of collection.

8.5 Auto-Renewal. Subscriptions automatically renew at the end of each term for successive periods equal to the initial term, unless either party provides at least thirty (30) days' written notice of non-renewal before the end of the current term. Renewal pricing will be the then-current rate unless we have committed to specific pricing in your agreement.

8.6 Cancellation. You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you retain access through the end of your current billing period. No refunds will be provided for partial periods unless required by law or specified in your Customer Agreement.

8.7 Fee Changes. We may change subscription fees upon at least thirty (30) days' notice. Fee changes take effect at the start of the next billing period following the notice. If we have agreed to specific pricing for a defined term, that pricing applies for the duration of that term.

9. Term and Termination

9.1 Term. These Terms take effect when you first access or use the Services and remain in effect until terminated.

9.2 Termination by You. You may terminate these Terms at any time by discontinuing use of the Services and providing notice to us. If you have a subscription, termination does not relieve you of any obligation to pay Fees for the remainder of your then-current term, unless otherwise specified in your Customer Agreement.

9.3 Termination by Redwell. We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or for any other reason at our discretion. For paying customers, we will provide at least thirty (30) days' notice of termination without cause, except where earlier termination is required by law or necessary to address a security issue or Terms violation.

9.4 Effect of Termination. Upon termination: (a) your right to use the Services immediately ceases; (b) you will promptly return or, if instructed by us, destroy any Confidential Information of Redwell; and (c) Redwell will delete the firm's remaining Customer Data and Content as described in Section 4.5 and the Data Processing Addendum, except where retention is required by law.

9.5 Survival. The following sections survive termination: Sections 3 (AI-Powered Services, as to disclaimers), 4 (Your Content, as to ownership), 6 (Intellectual Property), 7 (Confidentiality), 8 (Fees, as to amounts owed), 10 (Warranties and Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Governing Law), 14 (Dispute Resolution), and 18 (General Provisions).

10. Warranties and Disclaimers

10.1 Your Warranties. You represent and warrant that (a) you have the necessary rights in your Content and Customer Data to use them with the Services, (b) your use of the Services will comply with all applicable laws, regulations, and rules of professional conduct, and (c) you have the authority to enter into these Terms.

10.2 Disclaimer. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, REDWELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10.3 AI Output Disclaimer. WITHOUT LIMITING THE FOREGOING, REDWELL DOES NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR LEGAL SUFFICIENCY OF ANY AI-GENERATED OUTPUT. ALL OUTPUT IS PROVIDED FOR INFORMATIONAL AND ASSISTIVE PURPOSES ONLY AND MUST BE INDEPENDENTLY REVIEWED AND VERIFIED BY A LICENSED ATTORNEY BEFORE USE. REDWELL IS NOT RESPONSIBLE FOR ANY DECISIONS, FILINGS, COMMUNICATIONS, OR ACTIONS TAKEN BASED ON AI-GENERATED OUTPUT.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF INCOME, DATA, PROFITS, REVENUE, OR BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap. EXCEPT FOR (A) EITHER PARTY'S PAYMENT OBLIGATIONS, (B) CLAIMS SUBJECT TO SECTION 11.3 BELOW, AND (C) LIABILITY THAT CANNOT BE LIMITED BY LAW, IN NO EVENT WILL EITHER PARTY'S TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS EXCEED THE GREATER OF (X) THE AMOUNTS PAID OR PAYABLE BY YOU TO REDWELL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (Y) TWO HUNDRED FIFTY THOUSAND DOLLARS ($250,000) (THE “LIABILITY CAP”).

11.3 Data Breach Cap. FOR CLAIMS RELATING TO DATA BREACHES OF YOUR CUSTOMER DATA CAUSED BY REDWELL'S BREACH OF ITS SECURITY OBLIGATIONS, OR EITHER PARTY'S BREACH OF CONFIDENTIALITY OBLIGATIONS, TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (X) TWO TIMES THE AMOUNTS PAID OR PAYABLE BY YOU TO REDWELL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (Y) FIVE HUNDRED THOUSAND DOLLARS ($500,000) (THE “DATA BREACH CAP”).

12. Indemnification

12.1 Indemnification by Redwell. Redwell will defend you against any third-party claim alleging that the Services, when used in accordance with these Terms, infringe any intellectual property right of that third party, and will indemnify you for any damages, costs, and reasonable attorneys' fees finally awarded or agreed in settlement. If your use of the Services results (or in Redwell's reasonable opinion is likely to result) in an infringement claim, Redwell may, at its option: (a) procure for you the right to continue using the Services, (b) substitute functionally similar services, or, if neither (a) nor (b) is commercially reasonable, (c) terminate the affected Services and refund any prepaid unused fees. Redwell has no indemnification obligation to the extent a claim arises from your Input, your Customer Data, or your use of the Services in violation of these Terms.

12.2 Indemnification by You. You will defend Redwell against any third-party claim arising from or relating to your Input or your Customer Data, and will indemnify Redwell for any damages, costs, and reasonable attorneys' fees finally awarded or agreed in settlement.

12.3 Indemnification Procedures. The indemnified party will: (a) promptly notify the indemnifying party in writing; (b) allow the indemnifying party to control the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. Failure to provide timely notice does not relieve the indemnifying party of its obligations, except to the extent materially prejudiced by the delay. The indemnifying party may not settle any claim that would impose obligations on the indemnified party (beyond payment or ceasing use of infringing materials) or require an admission of fault, without the indemnified party's prior written consent.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions and without regard to the United Nations Convention on the International Sale of Goods.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at info@redwell.ai and attempt to resolve the dispute informally for at least thirty (30) days.

14.2 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or their breach, including the determination of the scope or applicability of this agreement to arbitrate, will be determined by arbitration in Delaware before a single arbitrator. The arbitration will be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures. For disputes with an amount in controversy exceeding $250,000, the matter will be heard by a panel of three arbitrators. Judgment on the award may be entered in any court having jurisdiction.

14.3 Class Action Waiver. YOU AND REDWELL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

14.4 Provisional Remedies. This arbitration clause does not preclude either party from seeking provisional remedies in aid of arbitration from a court of competent jurisdiction.

15. Privacy

Your use of the Services is subject to our Privacy Policy, available at redwell.ai/privacy. Our Privacy Policy describes how we collect, use, store, and disclose Personal Data. To the extent there is a conflict between these Terms and the Privacy Policy, these Terms control with respect to the subject matter of these Terms, and the Privacy Policy controls with respect to the collection and processing of Personal Data.

16. Third-Party Services

16.1 The Services may integrate with or contain links to third-party software, services, or websites (for example, email providers, calendar services, or document management systems). Your use of any third-party services is subject to the terms and privacy policies of those third parties. Redwell is not responsible for any third-party products or services.

16.2 If you choose to connect third-party applications to the Services, you understand that those third-party providers may receive information that you, Redwell, or others share with them through the integration.

17. Changes to These Terms

17.1 We may update these Terms by posting revised Terms on our website. All changes become effective when posted. We will provide at least fifteen (15) days' advance notice of material changes. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms.

17.2 Notwithstanding Section 17.1, we will not update these Terms in a way that materially diminishes our obligations regarding Confidential Information, Customer Data, Content, or security without your express written consent.

18. General Provisions

18.1 Entire Agreement. These Terms, together with any Customer Agreement, Privacy Policy, Acceptable Use Policy, Data Processing Addendum, and Security Addendum, constitute the entire agreement between you and Redwell regarding the Services and supersede all prior agreements, understandings, and communications on the subject matter. Where you have a separate Customer Agreement (such as a founding firms agreement or platform agreement), the Customer Agreement controls to the extent of any conflict with these Terms.

18.2 Assignment. Neither party may assign these Terms without the other party's advance written consent, except that Redwell may assign these Terms (a) to any affiliate, or (b) in connection with a merger, acquisition, or sale of all or substantially all of its assets.

18.3 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18.4 No Waiver. No waiver will be implied from conduct or failure to enforce rights under these Terms. Any waiver must be in writing and signed by the waiving party.

18.5 Independent Contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.

18.6 Publicity. We may identify you as a customer of Redwell and use your firm name and logo in our marketing materials and website, unless you notify us in writing that you do not wish to be identified.

18.7 Subcontracting. Redwell may use subcontractors and third-party providers in connection with the Services, provided that Redwell remains responsible for the performance of such subcontractors.

18.8 Notices. All notices must be in writing and sent by email: (a) to Redwell, at info@redwell.ai, and (b) to you, at the email address associated with your account. Notices are deemed given upon receipt. Either party may update its notice address by providing written notice to the other party.

18.9 Force Majeure. Neither party will be liable for any delay or failure to perform (except for payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, utility failures, pandemics, government actions, acts of terrorism, or war.

18.10 Export Compliance. You agree to comply with all applicable U.S. export and import laws and regulations. The Services may not be used in, or for the benefit of, any U.S.-embargoed country or by any person on a U.S. government restricted party list. You represent that you are not located in any embargoed country and are not on any such restricted list.

19. Defined Terms

“Confidential Information” has the meaning set forth in Section 7.1.

“Content” means Input and Output collectively, as described in Section 4.1.

“Customer Agreement” means any separate agreement between you and Redwell governing your use of the Services (e.g., founding firms agreement, platform agreement, order form).

“Customer Data” has the meaning set forth in Section 4.1.

“Data Breach Cap” has the meaning set forth in Section 11.3.

“Feedback” has the meaning set forth in Section 6.2.

“Input” means any query, instruction, data, or content provided by a user to the Services.

“Liability Cap” has the meaning set forth in Section 11.2.

“Output” means the output generated by the Services in response to a user's Input, including drafts, summaries, analysis, and suggested actions.

“Services” means the Redwell platform, websites, applications, AI-powered tools, and all related services provided by RoboLawyer, Inc.

“Taxes” has the meaning set forth in Section 8.2.

“Usage Data” has the meaning set forth in Section 4.6.

“You” or “Your” means (a) the individual accessing the Services, or (b) the law firm or other entity on whose behalf the individual is accessing the Services, including authorized users.

“We,” “us,” or “our” means RoboLawyer, Inc. dba Redwell, a Delaware corporation.

20. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@redwell.ai

Web: redwell.ai

Changes in This Version

v2.1 (June 23, 2026): Updated Section 4.5 (Data Deletion and Retention) and Section 9.4(c) to describe Customer Data retention and deletion at the firm-account level. Deleting an individual authorized user's account removes that user's access without deleting the firm's Customer Data; the firm's Customer Data is retained while the firm exists on Redwell and is deleted when the firm closes its account or upon request. Removed the prior fixed thirty-day per-account deletion language. Section 4.2 updated to cross-reference Section 4.5.

v2.0 (April 14, 2026): Prior version.

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